Can you say “I don’t know how to do this”?

Despite thorough testing, good documentation, and solid automation, things go wrong. Deliveries are late. Unforeseen technical problems come up.

These things happen, and we try to deal with them as professionally as we can. This means being honest and direct. We can be proud of our abilities, but we must be honest about our shortcomings—our ignorance as well as our mistakes.

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